Shipping policy

DELIVERY WITHIN AUSTRALIA

All goods are dispatched from Melbourne and are delivered by Australia Post. Pricingis available at checkout.

Most orders are dispatched within 1-3 business days.

Please note it can take longer to WA, remote and regional areas. We rely on our delivery partners to successfully deliver within their recommended service time frames. The Gardenista cannot be held responsible for delays within the Australia Post network.

Once your order leaves our warehouse, you will receive an email  with your tracking number, after which you can track your delivery. Please contact Australia Post for any inquiries about your order, as once this leaves our store, it is in the hands of Australia Post.

We suggest you give an address where you will most likely be during the day to receive delivery, as you may be asked to sign for the receipt of your parcel. We can deliver to all business, residential and PO Box addresses in Australia. If you are not at home at the time of delivery a notification card will be left for collection at your local post office.

INTERNATIONAL DELIVERY

International delivery is available and individual country pricing is available at checkout.

Your order will be dispatched from Melbourne Australia  within 1-3 business days.

You will receive your order within approximately 7-14 working days from your order date with Standard Shipping.

All US orders are shipped via DHL Express with full tracking. Estimated delivery time: is 1–5 business days.

LOCAL PICKUP 

We offer local pickup from 379 Collins St,Melbourne 3000 from Mon-Fri 9am - 5pm. 

After payment and order confirmation, we will get your order ready and send you another email indicating it is ready for collection and exact pick up address. 

CUSTOMS, DUTIES AND TAXES

All international orders (outside Australia) are shipped DTU (Duties & Taxes Unpaid). This means receivers are responsible for all duties and taxes.

Recipients of international shipments may be subject to import taxes, fees, and customs duties, levied by the customs office of your shipping destination. Import Fees vary according to the customs regulations of the destination country. Components that play a role in Import Fee calculations are (among others):

  • Product category and price
  • Shipping costs and package weight
  • Customs clearance channel
  • Import taxes based on custom duty amounts

Customs policies vary widely, and some countries don't charge Import Fees for shipments that fall below a minimum value.Contact the customs office of the destination country for more information.